What we collect
We collect different categories of information depending on how you use SabiSense. Some are essential to providing the service and keeping it secure; others are optional and depend on your consent.
- Account and profile information — your name, email, profile photo, location settings, and experience areas when you sign in or edit your profile (for example, via Google). This is needed to provide your account and attribute your contributions.
- Content you post — questions, answers, comments and replies, Farmer Experiences, warnings, supplier-related contributions, votes, saves, and follows.
- Uploaded photos, documents, and evidence — images or files you attach to posts, experiences, or warnings.
- Decision and outcome records — decisions you record, Tried Answers, outcome and follow-up reports, and your notification preferences.
- Usage, security, and device data — basic logs (pages viewed, actions taken, browser/device information) used to operate, secure, and improve the platform.
- Cookies and local storage — essential cookies and local storage to keep you signed in and remember your preferences, including your cookie-banner choice.
- Optional product-usage analytics — when you accept the cookie banner, we also record how the app is used to help us improve features and performance. If you decline, or while you have not yet decided, these optional analytics are not sent.
How we use your information
- To operate the platform: showing you content according to its visibility settings and attributing your contributions.
- To route relevant questions and content to members most likely to help.
- To support moderation, trust, and reputation features.
- To send notifications and follow-ups you have asked for.
- To improve the product based on aggregated usage, but only where you have consented to optional analytics.
- To prevent fraud and abuse and to comply with legal obligations.
We do not sell your personal data.
Lawful bases
We process personal data on the following lawful bases, depending on the activity:
- Performance of the service / contract — where processing is necessary to provide your account, operate the platform, and deliver the features you use.
- Legitimate interests — for security, fraud prevention, abuse handling, product operation, and platform improvement, where these interests are balanced against your rights and freedoms.
- Consent — for optional product-usage analytics and any other processing we specifically ask you to agree to. You can withdraw consent at any time.
- Legal obligations — where we are required to process or retain data by applicable law, regulation, or lawful requests.
Who can see your contributions
Many contributions — such as questions, answers, warnings, and supplier-related posts — are public and may appear in search engines. Farmer Experiences can be public with your name shown, public with your name hidden, or private, depending on the choice you make where that control is available. Content you mark as private is not presented as public community content.
Photos, documents, and evidence you upload are not automatically public. Access follows the visibility and access controls of the feature they belong to.
Your choices and rights
You have the following rights in relation to your personal data, subject to applicable law:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — ask us to delete your personal data where applicable.
- Restriction — ask us to limit how we use your data in certain circumstances.
- Objection — object to processing based on legitimate interests, where applicable.
- Portability — receive your data in a structured, commonly used format where technically feasible.
- Withdraw consent — for optional analytics or other consent-based processing at any time. Withdrawing consent does not affect processing already lawfully carried out before withdrawal.
- Complaint — if you are not satisfied with how we handle your data, you may complain to the Nigeria Data Protection Commission.
You can edit your profile, notification preferences, and available content/privacy controls at any time. You can sign out at any time. You can request deletion of your account and personal data by emailing the address below.
Data retention
We keep account and content data for as long as needed to provide the service, and to meet legitimate legal, security, and record-keeping needs. Retention periods vary by data category and purpose. When you request deletion, we delete or de-identify your personal data within a reasonable period, subject to those legitimate retention needs — some records may need to be kept where the law or security requires it.
Service providers and international processing
SabiSense uses infrastructure and service providers for hosting, database, authentication, email, and analytics. Your data may be processed outside Nigeria only where permitted by applicable law and subject to appropriate safeguards or other lawful transfer mechanisms.
Automated decision-making
SabiSense does not use solely automated decision-making that produces legal or similarly significant effects on users. Ordinary ranking, recommendation, and content ordering features are not decisions of that kind. If we introduce such automated decision-making in the future, we will provide the required notices and safeguards.
Contact
Privacy questions or deletion requests: hello@sabisense.app.